Legal

Privacy Policy

Last Updated: March 29, 2026 • Complete Travel Club, LLC

1. Overview

This Privacy Policy describes how Complete Travel Club, LLC ("CTC", "we", "us", "our") collects, uses, stores, and protects personal information when you visit club.complete.travel or use our membership services. By using our site, you consent to the practices described in this Policy.

2. Information We Collect

We collect information in the following categories:

Account & Contact Information: Name, email address, phone number, and mailing address provided during registration or checkout.
Payment Information: Payment transactions are processed securely by Stripe. We receive transaction confirmations and customer identifiers but do not store full card numbers or CVV codes on our servers.
Usage Data: Pages visited, browser type, device type, IP address, referring URLs, and session duration — collected automatically via server logs and analytics tools.
Communications: Messages sent through our contact form or to our support email.
Cookies & Tracking: See Section 5 below.

3. How We Use Your Information

We use collected information to:

Process membership purchases and deliver portal credentials.
Send transactional emails: purchase confirmations, login credentials, support replies.
Provide concierge travel assistance and respond to inquiries.
Improve site performance, fix technical issues, and detect fraud.
Comply with legal obligations and enforce our Terms & Conditions.
Send occasional member communications (you may opt out at any time).

We do not sell personal data to third parties. We may share your information with:

Stripe: For payment processing. Subject to Stripe's Privacy Policy.
RSI (Reservation Systems Inc.): Our wholesale inventory partner, who creates and manages your member portal account.
Email Service Providers: Used to deliver transactional and support emails.
Analytics Providers: Google Analytics, Google Tag Manager, and Meta Pixel (if enabled) — used to understand site usage. These services have their own privacy policies.
Legal Requirements: We may disclose data when required by law, court order, or to protect our legal rights.

5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Essential cookies: Session management, CSRF protection, and login state.
Analytics cookies: Google Analytics collects anonymized usage data.
Marketing pixels: Meta Pixel (if enabled) for ad campaign measurement.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect site functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

HTTPS/TLS encryption for all data in transit.
Access controls limiting data access to authorized personnel only.
Payment data handled exclusively by PCI-compliant Stripe infrastructure.

No method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Membership account data is retained for the duration of active membership and for a reasonable period thereafter for legal and accounting purposes. You may request deletion of your data subject to our legal obligations.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your personal data ("right to be forgotten").
Portability: Request your data in a structured, machine-readable format.
Objection: Object to certain processing activities.

To exercise any of these rights, contact us at support@complete.travel. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the revised Policy.

11. Contact Us

For privacy-related questions, requests, or concerns, please contact us:

📧 support@complete.travel
📞 +1 (800) 390-5747

Or visit our Contact page.